Your details.
Handled with care.

Who to contact

For questions about information handled through PIMORU, contact kristy.lee@pimoru.com. Describe your request and include only the details needed to identify the information you are asking about.

Information you choose to provide

The website uses the information you enter to support the features you request.

• Shopping selections: products, colours, sizes, quantities and favourite pieces.
• Customer and delivery details: name, email, telephone number, address, country and region entered at checkout or in your account.
• Order records: references, dates, selected products, totals and recorded order status.
• Enquiries: name, email, telephone number, selected topic and any message entered in the contact form.

How your information is used

Shopping information keeps your bag and favourites together. Checkout and address details help build the order record you choose to save. Contact details and messages form the enquiry record you submit.

We use information for these requested features rather than making assumptions about children’s interests, health or development. Use an adult’s contact details when shopping for a child.

Remembering your preferences

Your saved preferences help you keep track of favourite pieces and continue shopping. You can review your profile, addresses and selections in your account.

Keep your contact and delivery details up to date so they are accurate when you place an order.

For help with your preferences or a previous enquiry, email kristy.lee@pimoru.com.

Payment information and correspondence

Online payments are processed through PayPal. Your payment details are handled by PayPal in accordance with its privacy policy. PIMORU does not collect your full card number or bank account details through its checkout form.

When you sign up for PIMORU updates, you provide your email address to receive news about our products and collections. To withdraw your interest or request removal of your email address, contact kristy.lee@pimoru.com.

For help with a product, an order or your personal information, email kristy.lee@pimoru.com. Include your order reference where relevant, but never send passwords, full card numbers or bank account details by email.

Keeping and removing information

You can review and update your profile and saved addresses in your account. Remove favourite pieces or change your shopping selections whenever you wish.

To request removal of your personal information, email kristy.lee@pimoru.com. Tell us which information your request concerns and include an order reference if relevant. Please do not send payment details or passwords.

If you have a question about an earlier enquiry or information you have shared with us, contact Kristy at kristy.lee@pimoru.com.

Your choices and privacy requests

You can review information shown in your account, edit saved addresses and change your shopping selections. For a privacy request, email kristy.lee@pimoru.com and explain the information or action concerned.

Depending on the law that applies, you may have rights to access, correct, erase, restrict or object to processing, request portability, or withdraw consent where processing relies on consent. You may also raise concerns with the relevant data-protection authority. These rights are considered in the circumstances of the request.

Updates to this policy

We may update this policy when the website’s features or information-handling practices change. Review this page when choosing how to use a new feature.